Last updated: June 22, 2022
Welcome to Space Level Up!
Please review the following basic rules that govern your use of our site. Please note that your use of our site and/or payment of any service constitutes your agreement to follow and be bound by these terms. We may revise this agreement at any time, you should visit this page periodically to review the terms of your use. By using this Web Site you, agree to such terms and conditions, as well as these Terms and our Privacy Policy (available here). Should you have any questions concerning any of our policies, please contact us at hello@spacelevelup.com.
Space Level Up (SLU) is owned and operated by M4 Solutions Inc., 177A E MAIN STREET, Ste 429 NEW ROCHELLE, NY 10801. Space Level Up (SLU) is referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement. The customer or client of the service according to this agreement is referred to as “you” or “your”.
1. GENERAL DESCRIPTION OF SERVICES
Space Level Up is a custom Virtual Interior Design service, providing the customer with tailored design solutions for their specific space. A Virtual Design process includes conceptual development, space planning, research, and presentation. SLU designs based on the CLIENT’S needs which are communicated with SLU prior to the design phase, in writing, via email. Recommended layout with furniture sizes will be provided. It is the CLIENT’S responsibility to follow through in following the recommendations of all items. SLU does not sell or purchase any Merchandise and is not responsible for any items purchased by the Client.
2. DESIGN DISCLAIMER
Space Level Up will make every effort to ensure that suggested items fit with the lifestyle and space. It is the CLIENT’S responsibility to make the selections of the actual product to meet your quality and price expectations. The fee covers one conceptual design. Should other options be needed, the room needs to be re-purchased. SLU cannot be held responsible for designs that may later be undesirable or cause inconvenience.
If you decide to purchase any Merchandise, based on our suggestions, all of your connections shall be between you and the vendor of your choice and you agree that SLU will not be responsible for any issues relating to Merchandise, including but not limited to manufacturing imperfections, mislabeled dimensions, damages, shipping problems, late deliveries, out-of-stock items or vendor price changes.
It is the CLIENT’S responsibility to verify all measurements prior to purchasing Merchandise. Remember to check measurements for your doorways, hallways, stairways, and/or elevators to ensure they will fit. All drawings, such as floor plans and elevations, prepared by SLU are: (i) based on dimensions and other information provided by you; and (ii) are intended for design purposes only; and (iii) cannot be used for construction. If you believe that renovation/construction is (or may be) necessary, SLU recommends that you consult with a licensed professional, prior to undertaking any such activity.
SLU is also not responsible for any redesign and the CLIENT understands that all interior designs, including those provided by SLU, may represent the opinion and tastes of the designer as the designer interprets the CLIENT’s goals and wishes. SLU is NOT responsible for any visual misrepresentation.
3. TIMELINE
Interior Design is a collaborative process between SLU and the CLIENT. The most successful projects happen when the CLIENT is actively involved in the process and communicates and meets the expectations outlined below. SLU will make every effort to complete the work within the time frame allotted below and agrees to notify the client of anticipated delays. If through no fault of SLU, the project is delayed, the CLIENT agrees to communicate in writing those changes immediately.
CLIENT has 14 days from the time of submitting payment to submit the pre-design prerequisites. If additional time is needed, the CLIENT must communicate with SLU within the 14 days of purchase to receive a one-time 14-day extension. Once the pre-design requirements have been submitted, it’s the CLIENT’S responsibility to notify SLU of completion. Once notification is received SLU will have 48 hours to review and approve. Once approved, SLU will have 14 days to deliver the design to the CLIENT.
Pre-Design Requirements | Approval of Requirements | Delivery of Design |
Responsibility: Client | Responsibility: SLU | Responsibility: SLU |
Timeline: 14 days | Timeline: 48 hours | Timeline: 14 days |
4. PAYMENT/BILLING
Any services (rooms and packages) purchased from SLU are subject to appropriate Sales Tax.
All SLU fees are paid in full prior to executing the agreement. SLU’s fee for services rendered is non–refundable after 14 days of purchase. Should CLIENT fail to provide pre-design requirements within the allotted timeframe as listed in SECTION 3, and has requested a refund within the 14 days, SLU has the right to keep 15% of funds for administrative fees and overhead.
If CLIENT decides to design an alternative room that differs from the original purchase, CLIENT must request a room exchange within the 14 days of purchase; otherwise, fees are not-refundable as stated above. SLU will utilize the initial funds from the prior purchase towards the new room. CLIENT will be responsible for any additional fees. If the purchase is less than the original sale, SLU will refund the remaining balance – 15% for refund processing.
Should CLIENT and SLU breach these Terms and Conditions where liability is at risk, neither CLIENT nor SLU will be able to exceed the total amount of fees paid to SLU by CLIENT.
5. COMMUNICATIONS
With a few exceptions, the CLIENT may only communicate via email. Most emails will receive a reply within 24 hours except on holidays and weekends.
6. STUDIO HOURS
7. TERMINATION OF CONTRACT
The CLIENT and SLU have the right to terminate the contract and negotiate a refund for unexpected circumstances by either party. CLIENT and SLU must both AGREE and in writing via email.
8. INDEMNIFICATION
CLIENT agrees to indemnify and hold SLU and its employees harmless from any liability, loss, or damage they may suffer as a result of claims, demands, costs, or judgments against them arising out of the activities to be carried out pursuant to the obligations of this Agreement, including, but not limited to, the use by CLIENT of the results obtained from the activities performed by SLU under this Agreement.